Draft — pending final legal review. Not yet in force and not a binding basis for any contract. {{Double-brace}} fields are reserved placeholders, filled in later.
Refund & Cancellation Policy — Linebooth
Effective date:2026-09-04 Applies to: linebooth.com Operated by:an individual seller (name not yet published)
This policy explains what is free and for how long, when the contract between you and us is concluded, what you will be charged and when, when you can get your money back, how to cancel, and how to complain. It is written in plain language and forms part of our Terms of Service.
1. How to read this policy
"Days". In this policy "days" means calendar days, including weekends and public holidays. The 7-day period in section 7 and the 15-day period in section 12 come from the E-Commerce Law and are calendar days.
"Will" and "aim". Where this policy says we will do something, we are bound to do it. Where it says we aim to do something, that is a genuine aim and not a fixed deadline. Linebooth is run by one person, so we do not publish response-time guarantees we cannot keep. If something delays us, we tell you and give you a new expected date. Nothing in this paragraph reduces any right you have under Saudi law.
Related documents. Read this policy together with our Terms of Service, our Acceptable Use Policy and our Privacy Policy, all published on linebooth.com. The Privacy Policy explains how we protect your personal data and the scope of our use of cookies.
2. Who we are
Linebooth is owned and operated by an individual seller (name not yet published), an individual resident in the Kingdom of Saudi Arabia, working under a Freelance Certificate; certificate number: not yet published — registration details will be published here.
Address: not yet published — registration details will be published here
Email: support@linebooth.com
Phone: a phone number will be published here; email is the monitored channel
Website: linebooth.com
Value added tax. We are not registered for value added tax (VAT). The price you see is the full price. No VAT is added to it, and we do not issue tax invoices. We have no VAT registration number to display; the disclosure requirement in Article 6 of the Implementing Regulations of the E-Commerce Law is directed at persons who hold one.
Tax number: none. We are not registered for VAT, so there is no tax number to publish, and none appears on this site, on any receipt, or in any footer.
3. What you are buying
Linebooth is a teleprompter that runs in your web browser. You paste or type a script and the app scrolls it while you record. It is a service, not a product we ship to you.
If we advertise a specific free period, price, or refund term anywhere — on our website, in an email, or on social media — that advertisement is a contractual document binding on us under Article 10(1) of the E-Commerce Law, and it forms part of your contract with us.
4. What is free, and for how long
Free, with no time limit and no account. Writing and editing scripts, the templates, importing a PDF or Word file, and the settings are free for as long as you like, and they never ask you to sign in.
Rehearsing — the prompter rolling through your script at your pace — is free for 7 days in total. The 7 days are counted from the first use of the app on your device. The first 2 of them need no account at all; from the third day onwards you must sign in, with a link we email you, to keep rehearsing. After the 7 days, rehearsing needs a paid plan.
Studio is paid from the first press and has no trial. Recording takes, exporting the finished master (WAV, MP3 or M4A), subtitles and AI convert belong to a paid plan from the first time you use them.
We never ask for card details before you choose a plan, and none are stored anywhere. No card is registered, no amount is held or reserved, and there is no authorisation check of any kind. Nothing can renew out of a free period, because no free period ever takes a card.
Nothing happens when the 7 rehearsal days end. No charge, no automatic subscription, no renewal — rehearsing simply locks and everything you recorded stays on your device. There is nothing to cancel, because there is nothing that can bill you.
The 7 rehearsal days are available once, and deleting an account and signing up again does not reset them.
You are charged only if you go to the checkout screen yourself and press the pay button, and then the charge is immediate — see section 5.
5. When the contract is concluded, and what you will be charged later
Conclusion. The contract between you and us is concluded when you click the subscribe button at checkout. That button states clearly that clicking it concludes the contract and creates the obligation to pay, as required by Article 7(2) of the Implementing Regulations.
What you see before you click. Before you click that button, the checkout page shows you, as required by Article 7 of the Implementing Regulations:
the plan you have chosen and the currency;
the exact amount of your first charge, and that it is taken immediately when you press the button;
how often you will be charged after that (monthly, annually, or never — the Lifetime plan is a single charge);
the duration and expiry of the contract for the plan you picked;
the amount of each future renewal payment and how it is calculated;
that the contract has no fixed end date and continues until it is cancelled;
the payment terms in section 6;
your right to withdraw in section 7, that it costs you nothing, and how to use it.
Renewals. A monthly or annual subscription renews automatically:
Monthly plans renew every month, on the same day of the month, and are charged at your plan price (USD 10) each time.
Annual plans renew every 12 months, on the same date, and are charged at your plan price (USD 59) each time. We email you 7 days before every annual renewal with the amount and the date.
The Lifetime plan does not renew. It is a single charge of USD 149, and there is no future date on which you are billed again.
Every renewal amount is calculated the same way: the price in force for your plan and your currency, with no additional fees.
A monthly or annual contract has no fixed expiry date; it continues until you cancel it, or we cancel it under our Terms of Service. A Lifetime purchase has no expiry date either, but read section 8A before buying it.
If we ever change the price, section 15 applies.
Payments are not open yet; the plans above cannot be purchased until they are.
6. Payment terms
Payment methods. We accept the payment methods shown on the checkout page at the time you subscribe.
When payment is due. Payment is due immediately and in full on the day you press the pay button. There is no invoice period, nothing is billed in arrears, and no part of the price is deferred.
Automatic charging. On a monthly or annual plan, the payment method you gave the payment provider is then charged automatically on each renewal date. You do not have to do anything for the charge to be taken, and we do not ask you again each time. You can stop future charges at any time by cancelling — see section 10. A Lifetime purchase is charged once and never again.
Your card details. Card details are entered into, and held by, Paddle.com Market Ltd, which is the merchant of record for the payment. We never receive, see or store your card number, its expiry date or its security code, and we hold no payment token.
Card expiry and failed payments. Please keep the card details on your account current. If your card expires, is cancelled, or a payment fails, see section 15.
Currency. All plans are charged in US dollars, wherever you are. Your bank converts the charge at its own rate and may add its own fee. Refunds are always made in US dollars, the currency you were charged in.
Receipts. We will issue you a payment receipt for every charge. Each receipt shows:
a unique sequential receipt number;
the date the receipt is issued and the date of the charge;
your name and your account email address;
our name, address and contact details as set out in section 2;
a description of the service supplied;
the plan, the billing period covered, the amount and the currency.
7. Your statutory right to withdraw within 7 days
Under Article 13(1) of the E-Commerce Law you may withdraw from (rescind) a services contract within 7 days and recover what you paid.
Because our product can be used for free before the first charge, the law leaves room for argument about when the 7 days start and about what counts as "actual use". We resolve that in your favour, and the following is binding on us:
When the 7 days start. The 7-day period runs from the date of your first paid charge — not from the day you first used the app. This is our binding election.
Free use does not count as use. Using Linebooth's free features, or rehearsing during the 7 free rehearsal days, is not "actual use" for the purposes of Article 13(1). Nothing has been paid then, so there is nothing to recover and nothing to lose.
What ends the right. Only your actual use of the paid service after your first paid charge ends the statutory right. Signing in, or opening the app without using it to run a script, is not actual use.
What it costs you. Nothing. We charge no fee, no penalty and no administrative cost for using this right, and we make no deduction from the refund.
How to use it. Tell us — see section 13. There is no form and no special wording. If the right applies, we refund the full amount you were charged.
We do not rely on the exception in the law for software downloaded over the internet. Linebooth runs inside your browser, and we treat you as having the full right described above.
Section 8 gives you a further, wider promise of our own on top of this statutory right.
8. Our own promise on your first paid charge
Because the statutory right ends once you actually use the paid service, we give you something wider by contract.
Monthly plans
If you ask within 7 days of your first paid charge, we refund that charge in full. No reason needed — unless your use of the paid service in that period was substantial."Substantial use" on a monthly plan means, within that 7-day window, either:
more than 30 minutes of cumulative use of the teleprompter, or
use in more than 3 separate sessions.
Annual plans
If you ask within 14 days of your first annual charge, we refund that charge in full. No reason needed — unless your use of the paid service in that period was substantial."Substantial use" on an annual plan means, within that 14-day window, either:
more than 3 hours of cumulative use of the teleprompter, or
use in more than 10 separate sessions.
If your use of an annual plan was substantial, we will still refund the unused whole months of that first annual period, keeping only the months that have started.
Both plans
We work this out from the usage record held on your account, and we will show you that record if you ask.
We may still refund all or part of a charge as a goodwill gesture even where this promise does not require it. We look at each request on its own facts and we never apply a blanket refusal.
This promise applies to the first paid charge on your account.
8A. The Lifetime plan
The Lifetime plan is a single payment for access that does not renew and has no expiry date. It is not a subscription, and no card is kept on file for it.
"Lifetime" means the lifetime of the product, not the lifetime of the buyer. Your access lasts as long as Linebooth runs as a service. If the service is discontinued and shut down, access ends with it. We say so before you buy, the Terms of Service say the same, and you accept the Terms by a separate explicit action on the checkout screen before the pay button will do anything.
The refund rules that apply to it:
The 7-day statutory right to withdraw in section 7 applies to a Lifetime purchase exactly as it does to any other plan, on the same terms and at no cost to you.
Our own promise in section 8 applies too: ask within 14 days of the charge and we refund it in full, no reason needed, unless your use of the paid service in that window was substantial — for a Lifetime purchase, "substantial" means the same as for an annual plan: more than 3 hours of cumulative use, or use in more than 10 separate sessions.
Outside those windows, a Lifetime purchase is not refunded pro rata, because there is no remaining period to pro-rate: it was a single payment for open-ended access, not a payment for a term.
If we discontinue the service, we will email lifetime customers beforehand with as much notice as the circumstances allow, and we will say at that time what we are doing for them. Everything you recorded is on your own device, not on our servers, so a shutdown cannot take your work with it.
The number of Lifetime places is limited to the first 500. When they are gone the plan stops being offered, which does not affect anyone who already holds one.
9. Renewal charges
Automatic renewals can catch people out. So:
If a renewal is charged and you did not intend to renew, tell us within 7 days of that charge. If you have not used the service since the renewal, we refund it in full.
If you have used the service in the new period, that renewal charge is not refundable under this section. Your cancellation then takes effect at the end of the period you have paid for (section 10), and nothing further is charged.
10. Cancelling your subscription
You can cancel at any time. No notice period, no cancellation fee, no reason required.
From Account & billing → Manage subscription in the app, which opens the payment provider's own customer portal, where Cancel is one click; or
by email to support@linebooth.com, sent from the email address on your account.
There is nothing to cancel during the free rehearsal days, which hold no card, or on a Lifetime purchase, which never renews.
Cancellation takes effect at the end of the period you have already paid for. The service stays fully available to you until that date. After it, billing stops and no further charge is taken. We will confirm your cancellation by email.
11. Periods you have already paid for
We do not refund the unused part of a period you have already paid for, except where section 7, 8, 9, 12 or 16 applies. Instead, the service stays fully available to you for the whole period you paid for.
We may still choose to give a partial refund in a particular case. Doing so once does not oblige us to do it again.
12. If we fail to provide the service
Under Article 14 of the E-Commerce Law, if we do not provide the service within 15 days of when it is due, you may cancel the contract and recover what you paid, together with the costs you incurred because of the delay.
Applying that to Linebooth: if the service is unavailable to you for more than 15 consecutive days, you may cancel and ask for your money back for the affected period, plus your costs.
Outages at our hosting provider (Cloudflare, Inc.), our database provider (Cloudflare Workers KV) or our AI provider ({{AI_VENDOR}}) are treated as within our control for the purposes of this section. We chose those providers, so we do not hide behind them.
Costs must have been caused directly by the delay and must be evidenced with documents (for example an invoice or a receipt).
Short interruptions for maintenance, and faults that we fix, are not covered by this section — but please still tell us about them (section 17).
13. How to ask for a refund
Email support@linebooth.com from the email address on your account, and include:
your account email address;
the date and amount of the charge;
whether you are using the 7-day statutory right (section 7) or asking under our own promise (section 8 or 9);
the reason, if you want to give one — you do not have to.
Phone: a phone number will be published here; email is the monitored channel. You do not lose any right by choosing one channel over another.
There is no form to fill in and no special wording required.
14. How refunds are handled and paid
We aim to look at every refund request quickly and to tell you our decision without unnecessary delay. If we cannot deal with it quickly — for example because of travel, illness or a public holiday — we tell you the reason and when you will have an answer.
When we approve a refund, we instruct it to our payment provider promptly.
The money goes back to the same card or payment method that was charged. We refund the exact amount that was charged, in US dollars, the currency in which it was charged.
Your bank or card issuer may take further time to show the refund in your account. Any exchange-rate difference or transfer charge applied by your own bank is outside our control.
We charge no handling fee, no processing fee, no administrative fee, and we make no deduction of any kind from a refund.
If we refuse a refund, we tell you why in writing and we tell you how to escalate (section 17).
15. Price changes and failed payments
Price changes. If we change the price of your plan, we will email you before the change takes effect. The new price applies only from your next renewal after that email. If you do not want to pay it, cancel before that renewal date and you will not be charged the new price.
Failed payments. If a renewal payment fails — for example because the card has expired — we may retry it, and we may suspend your paid access until it succeeds. We do not charge late fees, penalties or interest. If the payment is not made, we may close the paid subscription; section 19 then applies.
16. Age: 18 and over only
Linebooth is only for people aged 18 or over. Under the Civil Transactions Law the age of majority is 18, and a contract concluded by a person under 18 is voidable in their favour and may not be enforceable against them.
By subscribing you confirm that you are 18 or over. We do not knowingly contract with anyone under 18. If we learn that an account holder is under 18, we close the account, stop all billing, and refund any amount charged for a period that has not been used.
17. Complaints — how to complain and what we do
Step 1 — tell us. Email support@linebooth.com with "Complaint" in the subject line (a phone number will be published here; email is the monitored channel). Tell us your account email address and what went wrong.
Step 2 — what we do. We read every complaint, we look into it, and we reply to you in writing by email. We acknowledge within 2 business days, and we resolve the complaint or tell you the next steps and a realistic date within 10 days. That is the same promise the checkout screen makes, and we treat it as binding on us.
Step 3 — if you are still not satisfied.
Customers in Saudi Arabia: you may take the matter to the consumer complaint channels of the Ministry of Commerce, or to the competent Saudi court.
Customers outside Saudi Arabia: you may also use the consumer protection body in your own country. Where the mandatory consumer protection law of your country of residence gives you a stronger right and that law applies to us, that law prevails to the extent that it applies.
Please contact us before asking your bank for a chargeback. We can almost always resolve it faster.
18. When we may refuse a refund
We may refuse a refund request where:
it falls outside the time limits set out above and no statutory right applies; or
the account was used in breach of our Terms of Service or our Acceptable Use Policy, and that breach is connected to the charge you are asking us to refund.
Where there is clear evidence of abuse — such as repeated subscribe-and-refund cycles by the same person, account or payment card — we may refuse to sell you a future subscription and may close the account. We do not use that as a ground to refuse the refund of a charge already taken.
None of the above applies to your statutory rights under Article 13(1) and Article 14 of the E-Commerce Law. Those rights cannot be refused on any of these grounds.
We do not operate a "no refunds" rule, and we do not treat any payment as final and non-refundable in all circumstances. Every request is considered.
19. What happens to your account and your scripts when your paid access ends
This section applies in all three cases: when we refund your first paid charge, when you simply cancel and the paid period runs out, and when we close a paid subscription because payment was not made.
Your paid features — recording a take, exporting the finished master and its subtitles, and AI convert — stop working at the point your paid access ends. Your scripts, the templates, the imports and the settings stay free forever, with no time limit. Rehearsing is free only for the 7 rehearsal days counted from your device's first use; after those it too needs a paid plan.
Your scripts and your recordings are not affected at all. They live in your own browser's storage on your own device; we have never held a copy and there is nothing for us to delete or withhold. Nothing is erased when a subscription ends.
Your account with us — which is only an email address and the record of what you paid — stays until you delete it. You can delete it yourself from Account & billing → Delete my account: we acknowledge by email, sign you out everywhere, and execute it 30 days later, and signing in inside that window and choosing "Keep my account" calls it off. The Privacy Policy sets out exactly what is erased and what is kept.
Deleting your account does not cancel a live subscription. Cancel that first, in Manage subscription.
20. Governing law and language
This policy is governed by the laws of the Kingdom of Saudi Arabia. Any dispute is heard by the competent Saudi courts, which apply the principles of Sharia. Some types of clause — such as penalty clauses and interest clauses — may not be enforceable before those courts, and we do not use them.
This policy is published in Arabic and English. For customers in the Kingdom of Saudi Arabia, the Arabic version governs if there is any difference between the two. For customers outside the Kingdom, the English version governs.
21. Changes to this policy
We may update this policy. An update applies only to charges taken after it comes into force. If a change reduces your rights, we will email you before it takes effect. The version of this policy in force on the day of a charge is the version that applies to that charge.
22. Contact
an individual seller (name not yet published) — Linebooth Address: not yet published — registration details will be published here Contact: support@linebooth.com (a phone number will be published here; email is the monitored channel) · Web: linebooth.com Freelance Certificate number: not yet published — registration details will be published here Tax number: none — not registered for VAT, so there is no tax number to publish.